OptiBizPro Cloud Privacy Policy

We utilize personal information for the following purposes:

• Fulfillment of Our Commitments to You:

  • Contacting You: We may reach out to You to confirm purchases, provide necessary notifications according to the Terms or other legal obligations, or inform You about updates, changes to the Website, Our services, or legal documents.

  • Provision of Products and Services: We might employ Your Information to furnish Our services to You.

• For Our Legitimate Objectives:

  • Enhancement of Products and Services: Your information may aid in enhancing Our products and services.

  • Fraud Detection and Prevention: We may process Your information to identify and prevent fraud and other prohibited activities, including violations of Our Terms. This is carried out to safeguard Our company, customers, websites, and services. Additionally, We might use Your information to uphold Our rights or adhere to legal requirements.

• Marketing and Promotional Endeavors: We may contact You to furnish information about Our products and services, along with offers for discounted or complimentary products or services. You have the option to opt-out of such communications at any time using the provided link at the bottom of each communication.

We might disclose Your information to the following third parties:

• Service Providers: We could share Your information with Our service providers to facilitate their services for Us. The comprehensive roster of Our service providers, which is periodically updated, can be accessed at OptiBizPro Processors.

• Our Affiliates: Your information might be shared with Our affiliated entities. For clarity, affiliated entities encompass companies that are either under common ownership or control with Our Company. In this context, control signifies holding more than 50% of the voting interests of the relevant entity.

• In the Event of Merger, Acquisition, or Asset Sale: If OptiBizPro is engaged in a merger, acquisition, or sale of all or part of its assets, You will be informed through email and/or a noticeable notice on Our Website about any changes in ownership, personal information processing, and choices accessible to You concerning any personal data in Our possession.

• Due to Legal Imperatives: We may divulge Your personal information as stipulated by law, which includes responding to subpoenas, court orders, or legal procedures. This is also applicable when exercising Our legal rights, defending against legal claims, and when We have a good faith belief that such disclosure is crucial to safeguard Our rights, Your safety, or the safety of others. In certain instances, OptiBizPro may be obligated to unveil personal data in response to legitimate requests from public authorities, including meeting national security or law enforcement requisites. Furthermore, We might share Your information to investigate, prevent, or take action against illicit activities, suspected fraud, potential threats to anyone's physical safety, violations of our Terms, other legal documentation, or as mandated by law.

• As Explicitly Permitted or Requested by You: We might share or employ Your information as explicitly sanctioned or requested by You, as evident when You publicly share information via the Website.

You possess the following rights under this Privacy Policy:

• Data Ownership: You retain ownership of all personal information that You provide on Our Website. We process Your information in alignment with this Privacy Policy.

• Right to Access and Correction: Upon Your request, OptiBizPro will inform You whether we hold any of Your personal information. Most categories of information within Your account on the Website can be viewed and modified at any time. However, certain categories of information may not be modifiable via Your account. If You intend to modify such information, please Contact Us. We reserve the right to deny modification of any information not legally required to be modified. Unmodified information might persist in backups for a reasonable duration. Unmodified data could also be retained in billing records, system logs, or as mandated by applicable law.

• Data Portability: The Website offers You the ability to create, upload, and oversee ERPNext sites. Information linked to ERPNext sites hosted by You on the Website can be exported by You in a format suitable for import into other ERPNext instances.

• Right to Object: All direct marketing communications, such as emails, dispatched by OptiBizPro, feature instructions for unsubscribing. Additionally, You have the right to object to our utilization of Your personal information if based on our legitimate interests. Nonetheless, We might continue processing Your personal data if compelling legitimate grounds supersede Your interests, rights, and freedoms, or if necessary for the establishment, exercise, or defense of legal claims.

• Right to Erasure: You possess the right to request Us to erase Your information. However, specific data may be retained as per applicable law or for legitimate purposes. Account registration-related data is mandated to be retained for 180 days post-account termination. Billing-related data will be upheld for tax purposes, adhering to the longest legal duration. In situations like legal disputes or obligations, such as ongoing disputes between You and Us, Your information might be retained until the conclusive resolution of the dispute or the cessation of the legal requirement, whichever comes later.

• Right to Restriction of Processing: You have the right to request a temporary halt in the processing of Your personal information. However, We may continue processing if permitted or mandated by applicable law.

• Right Not to Be Subjected to Automated Decision-Making: Currently, we do not employ automated decision-making processes.

• Supervisory Authority: If You are dissatisfied with the resolution of Your complaint or request, You can contact Your supervisory authority. Nevertheless, we kindly request that You initially approach Our grievance officer, whose details are provided at the conclusion of this document, for a swift resolution of Your concerns.

You can exercise Your rights by contacting Us through the contact information provided at the end of this Privacy Policy.

We decide the period of retention of Your information in accordance with the following criteria:

• Backups: Backups may be retained for up to six months. Information that is deleted may be retained as a part of backups. However, these backups will not be processed unless required for disaster recovery purposes or if we are legally compelled to do so.

• Provision of Our service to You: We retain the information and data in Your account for at least as long as You have an active account with Us and for a period of 180 days after the termination of Your account, unless You request for deletion of the information from Your account in accordance with the ‘Right to Erasure’ above. All such requests are subject to other criteria mentioned in this section, as mentioned below.

• Legal obligations: We have a legal obligation to retain all account registration-related information for a period of at least one hundred and eighty days (180 days) from the date of termination of an account. Additionally, all billing-related information will be retained for tax-related purposes for the longest duration required or permitted, such as the longest duration for which We may be audited by tax authorities.

• Our legal rights: In case of an ongoing or expected legal dispute, such as for the establishment, exercise, or defence of Our legal claims, We may retain Your information until the dispute is fully and finally settled, or until such time that We no longer believe that the dispute may arise.

Your data and information may be stored in locations across the world to ensure its reliability and availability. At this time, all offsite backups are stored in India. Frappe is located in India, and regardless of where You or Your data are located, Our personnel in India require access to the data to provide Our services to You. Frappe is subject to Indian laws and regulations, including but not limited to the possibility of requests for access to data by law enforcement authorities in certain circumstances. As of the date of the last update to this Privacy Policy, Frappe has not received any such request for access to data.

For insights into the utilization of cookies and additional tracking technologies on Our Website, please review Our Cookie Policy, which is included herein by reference. Visit Cookie Settings for Our Cookie Policy.

You possess the ability to manage the utilization of cookies as elaborated in the Cookie Policy. However, please be aware that disabling cookies may restrict Your access to specific features or functions on the Website.